Frequently Asked Questions
Everything you need to know about your EquiLife shopping experience.
What is the standard shipping time for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all EquiLife tags still attached.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment measurements for the perfect fit.
What materials do you use in your clothing?
EquiLife is committed to quality and sustainability. We primarily use organic cotton, recycled polyester, and ethically sourced wool to ensure durability and comfort.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Do you offer international shipping?
Yes, EquiLife ships to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.